1. Introduction

Lucid Solutions ("we", "our", or "us") provides AI automation, AI agent, workflow automation, and consulting services for insurance brokers and related businesses.

We are committed to protecting your privacy and handling personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect:

Name

Email address

Phone number

Company information

Billing information

Information submitted through contact forms

Communications between you and Lucid Solutions

Technical information such as IP address, browser type, and website usage data

3. How We Use Your Information

We use your information to:

Provide and improve our services

Respond to inquiries and support requests

Deliver contracted AI and automation solutions

Process invoices and payments

Comply with legal obligations

Send service-related communications

4. Legal Basis for Processing

We process personal data based on:

Contractual necessity

Legitimate business interests

Compliance with legal obligations

Consent, where required

5. Data Sharing

We do not sell personal data.

We may share information with trusted service providers, including:

Cloud hosting providers

CRM platforms

Payment processors

Analytics providers

AI platform providers used to deliver services

These providers are required to protect your information appropriately.

6. Data Retention

We retain personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Under GDPR, you may have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Restrict processing

Object to processing

Request data portability

To exercise these rights, contact us at: [email protected]

8. Security

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure.

9. Third-Party Services

Our services may integrate with third-party platforms, including AI providers and automation tools. Their use is governed by their own privacy policies.

10. Contact

Lucid Solutions

Email: [email protected]

11. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.